Frequently Asked Questions
Everything you need to know about your professional grooming supplies.
How long does shipping take for professional equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent shop needs.
Do you offer warranties on clippers and trimmers?
Yes, all professional electronic tools come with a manufacturer's warranty. Empire Barber Supply also offers a 30-day satisfaction guarantee on defective merchandise.
Can I return liquids or grooming chemicals?
For hygiene and safety reasons, we cannot accept returns on opened liquids, pomades, or aftershaves. Unopened products in original packaging can be returned within 14 days.
Do you provide bulk discounts for barber shops?
We offer tiered pricing and bulk discounts for large orders. Please contact our sales team directly or sign up for a professional account to view wholesale rates.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and modern financing options like Klarna and Afterpay to help you kit out your shop today.